Reporting a problem with an itinerary, stop, or event

We want Exohaven to be a trustworthy source for travel in Ghana. Reporting problems — both small (wrong opening hours) and large (something unsafe) — keeps the platform honest.

What you can report

• Wrong information — incorrect opening hours, pricing, venue, dates.
• Broken links or images — pages that don't load, images that 404.
• Closed or relocated places — somewhere that no longer exists.
• Unsafe places — sites that have become unsafe to visit, with detail.
• Inappropriate content — anything that violates our community guidelines.
• Spam or scam events — events that look like fake listings or upsell scams.

How to report

1. From the page in question (a stop in your itinerary, an event page, or a blog post), click Report a problem if you see the link.
2. Or use the Help & support link in the footer → Still need help? → topic Trust & safety.
3. Describe what's wrong, including:
   • A link or screenshot of the page.
   • What you expected versus what you saw.
   • When you noticed it.
   • Any source we can verify against (the venue's own site, a news article).

What we do with reports

• Information errors — we verify with the source and update within a few days.
• Closed/relocated places — we mark the place as closed and add a redirect note where helpful.
• Safety reports — we add a visible warning to the page while we investigate, then remove the content if confirmed.
• Content policy violations — we remove the content and notify the contributor.

Emergencies

Exohaven is not an emergency service. If you're facing a safety emergency while travelling, contact local emergency services first:

• Ghana Police: 191 or 18555
• Ambulance: 193
• Fire: 192

Then, when safe, let us know via the contact form so we can act on the underlying issue.